Time for the ultimate examination
This is my 100th article to be published by CUInsight. By far, it has been the most difficult to write. It was difficult given all the uncertainty of the moment. The credit union movement hasn’t faced a bigger challenge. I’m confident we will collectively get through it and be stronger for it, but things will be different […]
Examiners behaving badly
Before I jump into the kind of behavior that warrants an article like this, I want to say that I think most Examiners are good. Over the years, I’ve been fortunate to work with many outstanding Examiners and support honest, ethical, and hard-working people at the state and federal levels. That said, there are still […]
Solutions for ineffective Supervisory Committees
Someone once said “the first step is always admitting you have a problem.” When it comes to ineffective supervisory committees, the credit union space definitely has a problem. Heather Anderson, co-founder, OmniChannel Communications, Inc., aptly pointed it out in her July 21, 2016 blog post, Fraud Killed Almost All Failed CUs in Q2. Heather also correctly […]
Credit union customer service satisfaction beats banks… meh
Last month, the American Customer Satisfaction Index’s annual findings scored credit unions first in customer satisfaction – the seventh consecutive year credit unions were ranked higher than banks among overall financial institutions. While it is tempting to kick up our heels and celebrate this well-deserved recognition of the thousands of front-line staff that put their […]
