Cu DEI Collective

Sarah Hope Marshall, MBA, CCUE

Sarah Marshall is the CEO of North Side Community Federal Credit Union, a small-asset-size CDFI credit union in Chicago, Illinois. She has spent more than 20 years working in and studying community development, and is well versed in a broad range of issues affecting credit unions and their membership, with a particular focus on underserved communities. Previous work includes youth programming, community organizing, and working on environmental responsibility at a social enterprise.

Industry Trained & Educated

At North Side, Sarah successfully executed a strategic plan that has led to new products and technology services, as well as loan and membership growth. The credit union has improved its capital ratio during her tenure as CEO, and continues to develop innovative solutions for underserved communities. Major successes include securing funding for and project management of the Realtime ATM and debit card program, and a core processor conversion.

Speaking & Thought Leadership

  • Regular Contributor, CUInsight.com
  • Feature Article in National Cooperative Business Association Journal (2017)
  • TEDx Speaker (2017)
  • NCUA Webinar Presenter, “How, Why, What: Credit Union Diversity” (2017)
  • Illinois Credit Union League SAS Conference Presenter (2014, 2015, 2017)
  • Opportunity Finance Network Conference Presenter (2013, 2014, 2016)
  • National Federation of Community Development Credit Unions Conference Presenter (2014)

Leadership

  • Opportunity Finance Network Public Policy Committee (2016)
  • CitiLeadership Fellow – Opportunity Finance Network and Wharton School of Business (2015)
  • CFPB Credit Union Advisory Council (2016-current)
  • National Federation of Community Development Credit Unions Governmental Affairs Committee (2018)

Education

  • MBA with a concentration in community development
  • CUNA Management School, Madison, WI – Certified Credit Union Executive (2016)
  • Certified Credit Union Investment Professional (2018)
  • Masters of Liberal Arts Candidate (Expected 2020)
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