Credit Union Soup for the Soul

I was in Connecticut last week to join friends at Members Credit Union and Nutmeg State Financial Credit Union in celebrating their recent National Juntos Avanzamos (Together We Advance) Award (more on that in a minute). I couldn’t help but smile when I noticed via a lobby directory that Members Credit Union shares a building […]

The Road Less Travelled to Membership Growth

It’s strategic planning season for many of us; a time for reassessing our environment and revisiting our strategic themes to ensure we are heading down the right road. The competition is fierce. Most of us prefer an uncontested market space, but the reality is that many of us operate in hyper-competitive markets, fighting for dominance. […]

Is Your Heart Really In it?

Last month, former Yahoo CEO Marissa Mayer resigned after running the company for about five years. She resigned because Verizon’s $4.48 billion acquisition of Yahoo officially closed, netting her a $23-million payout. At a conference in London, Mayer said that one of the things she was looking forward to in her post-Yahoo life was “using Gmail […]

CUs Trapped in the Thick of Thin Things

Spend as much time with credit union boards and management teams as I do and you’ll learn that far too many credit union leaders spend too much time focused on the “thin” operational things and not enough time and thought on the “thick” strategic things. The thick important things are the mission, vision, and values […]

Change the Complexion of Your Board

Diversity among your directors provides a competitive advantage. Democratic membership representation is a hallmark of the credit union movement. Common-bond groups long have elected people from among their ranks to serve as their voice in credit union decisions. These volunteers understood first-hand their constituency’s needs because they were part of the same socioeconomic demographic. But […]